Analista De Soporte Técnico

Zielteck; Mexicali; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

WhatJobs Direct is seeking a motivated Junior Technical Support Analyst to join its IT support team in Mexicali, Baja California. This hybrid role blends remote work flexibility with essential in‑office assistance, helping keep users productive while you grow your technical skills across hardware, software, and network issues.

Ideal candidates are recent graduates with a solid IT foundation, strong communication, and a customer‑focused mindset.

Job description

Our client, WhatJobs Direct, is searching for an eager and customer-focused Junior Technical Support Analyst to join their IT support team in Mexicali, Baja California . This hybrid position combines remote work flexibility with crucial in-office support, ensuring both efficiency and team cohesion. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions. This is a fantastic opportunity for a recent graduate with a solid understanding of IT systems and a passion for helping others, to launch their career in technical support. You'll gain hands‑on experience across a variety of hardware, software, and network issues. We are looking for individuals with excellent problem‑solving skills, patience, and strong communication abilities. Your primary goal will be to ensure minimal disruption to user productivity by resolving technical issues promptly and professionally. The hybrid model allows for dedicated focus time at home and collaborative problem‑solving in the office.

About the Role

Our client, WhatJobs Direct, is searching for an eager and customer-focused Junior Technical Support Analyst to join their IT support team in Mexicali, Baja California . This hybrid position combines remote work flexibility with crucial in-office support, ensuring both efficiency and team cohesion. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions. This is a fantastic opportunity for a recent graduate with a solid understanding of IT systems and a passion for helping others, to launch their career in technical support. You'll gain hands‑on experience across a variety of hardware, software, and network issues. We are looking for individuals with excellent problem‑solving skills, patience, and strong communication abilities. Your primary goal will be to ensure minimal disruption to user productivity by resolving technical issues promptly and professionally. The hybrid model allows for dedicated focus time at home and collaborative problem‑solving