Práctica en Soporte Técnico IT – Inicio de Carrera

Asosa; Tijuana; On-site; MXN 67,000 - 100,000; Full time

Job summary

WhatJobs Direct is seeking a motivated IT Support Intern to join our operations team in Tijuana, Baja California. You will gain hands-on experience troubleshooting hardware and software, managing IT systems, and ensuring smooth operation of our technology infrastructure in a corporate setting.

You will work closely with our IT department to learn network administration, cybersecurity basics, and user support practices while developing proactive problem-solving and communication skills in a

Qualifications

• Currently pursuing a degree in Computer Science, Information Technology, Information Systems, or a related field.
• Basic knowledge of operating systems (Windows, macOS).
• Familiarity with common software applications (Microsoft Office Suite, etc.).
• Understanding of computer hardware components and peripherals.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem‑solving skills.

Responsibilities

• Providing first-level technical support to employees via phone, email, or in person.
• Troubleshooting and resolving hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Assisting with user account management (creation, modification, deletion).
• Performing routine system checks and maintenance tasks.
• Documenting technical issues and their resolutions in a knowledge base.
• Supporting the IT team in managing inventory of IT equipment.
• Assisting in the setup and configuration of new employee workstations.
• Escalating complex technical issues to senior IT staff.
• Participating in IT projects as needed.
• Learning and applying company IT policies and security procedures.
• Monitoring system performance and identifying potential issues.

Skills

Troubleshooting basics

Customer support mindset

Education

Currently pursuing a degree in Computer Science or related field

Job description

WhatJobs Direct is seeking a motivated IT Support Intern to join our operations team in Tijuana, Baja California. You will gain hands-on experience troubleshooting hardware and software, managing IT systems, and ensuring smooth operation of our technology infrastructure in a corporate setting.

You will work closely with our IT department to learn network administration, cybersecurity basics, and user support practices while developing proactive problem-solving and communication skills in a