Prácticas de Soporte Técnico Junior

Placements24; Aguascalientes; Hybrid; MXN 67,000 - 112,000; Part time

Benefits offered by this job

Stipend

Mentorship from IT professionals

Job summary

Placements24 is seeking a motivated Junior Technical Support intern to join a fast-paced tech solutions provider. The role is fully remote across Mexico, offering hands-on experience diagnosing hardware, software, and network issues for end-users.

You will work with a dedicated team, learn IT best practices, and gain exposure to customer service, technical diagnostics, and knowledge base creation within a supportive learning environment.

Qualifications

• Customer-facing mindset with strong communication skills.
• Ability to diagnose and troubleshoot hardware, software and network issues.
• Familiarity with Windows/macOS and common applications.
• Comfort working in a fully remote, distributed team.
• Experience with ticketing systems such as Zendesk or Jira Service Desk is a plus.

Responsibilities

• Respond to and resolve technical support requests via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide guidance on the use of company software and applications.
• Install, configure, and maintain computer hardware and software.
• Document incidents and resolutions in a ticketing system.
• Escalate complex issues to senior staff when needed.
• Assist in creating knowledge base articles and user guides.
• Contribute to IT support process improvements and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Time management (remote)

Education

Currently pursuing or recently completed degree in Computer Science / IT Support or related field

Tools

Zendesk

Jira Service Desk

Job description

About the Role

Our client, a fast-paced technology solutions provider with operations across Mexico, is looking for a motivated and customer-service oriented Junior Technical Support intern. This internship provides an excellent opportunity to gain hands‑on experience in troubleshooting hardware, software, and network issues for end‑users. You will be part of a dedicated support team, playing a crucial role in ensuring the smooth operation of our client's IT infrastructure. This is a fully remote position, allowing you to work from any location in Mexico and gain experience in supporting a distributed workforce. We are seeking individuals with strong problem‑solving skills, excellent communication abilities, and a passion for technology. You will learn valuable skills in customer support, technical diagnostics, and IT best practices. Our client is committed to providing a supportive learning environment and opportunities for professional growth within the IT support field.

Key Responsibilities

• Respond to and resolve technical support requests from users via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide guidance and support on the use of company software and applications.
• Install, configure, and maintain computer hardware and software.
• Document support incidents and resolutions in a ticketing system.
• Escalate complex issues to senior support staff when necessary.
• Assist in the creation of knowledge base articles and user guides.
• Contribute to the overall improvement of IT support processes and customer satisfaction.

Requirements

• Currently pursuing or recently completed a degree or technical certification in Computer Science, IT Support, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Willingness to learn and adapt to new technologies.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.

Benefits

This remote internship in Aguascalientes and nationwide offers a competitive stipend and invaluable practical experience in IT support. You will gain exposure to a wide range of technical issues and develop essential customer service skills. Our client provides a flexible work environment and opportunities for mentorship from experienced IT professionals. This role is ideal for building a foundation in IT support and troubleshooting, opening doors to various career paths in technology. Networking opportunities with IT professionals will be provided. Successful interns may be considered for future full‑time positions based on performance and business needs.