IT Systems Specialist

Vistance Networks; Tijuana; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Vistance Networks in Tijuana, Mexico, is seeking an IT Systems Specialist to provide entry-level technical support, following established procedures to resolve hardware, software, and network issues. You will document requests, communicate clearly with users, escalate complex problems, and build technical knowledge through hands-on experience and training.

This role collaborates with internal teams across offices and labs, with supervision and a focus on service quality, timely resolution, and

Formación

• High school diploma or equivalent with 3+ years IT experience, or associate degree with 2+ years IT experience.
• Demonstrated ability to deliver exceptional customer service.
• Strong interpersonal and verbal/written communication skills.
• Familiarity with IT concepts including servers, video conferencing systems, and wireless endpoints.
• Strong analytical and troubleshooting skills.
• Ability to work independently.
• Physical ability to walk/climb stairs or ladders and lift up to 50 pounds.
• Travel within region less than 20%.

Responsabilidades

• Provide hands-on technical support for desktops, laptops, peripherals, mobile devices, OS, and software.
• Track requests through resolution, ensure customer satisfaction, escalate when needed.
• Install/troubleshoot wired/wireless networks per corporate standards.
• Install/troubleshoot communications systems including video/voice conferencing and mobile services.
• Collaborate with teams on IT initiatives and projects.
• Provide support across offices, engineering labs, manufacturing facilities, and warehouses.

Conocimientos

Customer service

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Troubleshooting

Independent work

Travel willingness

Educación

High school diploma or associate degree

Herramientas

Servers

Video conferencing systems

Wireless endpoints

Descripción del empleo

IT Systems Specialist

Req ID: 81884

Location:

Tijuana, Baja California, Mexico

General Summary

Provides entry-level technical support by following established procedures to resolve common hardware, software, network, and user-access issues. Documents service requests, communicates clearly with users, and escalates complex problems to experienced team members. Works under regular supervision, collaborates with internal teams, and builds technical knowledge through training and hands-on experience. Performance is evaluated based on service quality, timely issue resolution, and adherence to IT standards.

Duties & Responsibilities

• Provides hands-on technical support for company-issued desktops, laptops, peripherals, mobile devices, operating systems, and software.
• Tracks service requests through resolution, ensures customer satisfaction, and escalates complex issues to higher-level support or external resources.
• Installs, troubleshoots, and supports wired and wireless networks in accordance with corporate standards, including requirements gathering, LAN monitoring, and network security management.
• Installs, troubleshoots, and supports communication systems, including video and voice conferencing and mobile phone services.
• Collaborate with teams on projects supporting IT initiatives and implementations.
• Provides technical support to users across business offices, engineering labs, manufacturing facilities, and distribution warehouses.

Accountability / Impact of Job

Check the box that indicates the scope of this position’s accountability and detail the locations of accountability.

Local

(Accountable to single country)

Regional

(Accountable to multiple countries)

Global

(Accountable to multiple continents)

List either the country (local), the countries (regional), or the multiple continents (global) impacted:

Tijuana, Mexico

Provide any additional comments relative to the accountability / impact of this position.

Authority:

It has the authority to ensure that EHS management systems are developed and function according to business requirements, complying with current standards.

You have the responsibility and authority to comply with and/or report any conduct contrary to our code of ethics and local labor policy.

Awareness:

You must take into consideration the importance of the requirements of the EHS policy, as well as the EHS management system, it is important that you are aware of the environmental aspects and significant hazards, as well as the impacts or risks inherent to your work.

You will need to anticipate the potential consequences of deviating from specified procedures

Minimum Job Specifications

Is this a job progression?

Yes -OR- No

If this job is part of a progression, outline minimum requirements per grade in the designated section.

• Identify theminimumjob specifications required to perform the job (education, work experience, physical or mental abilities, demonstrated competencies, analytical/interpersonal skills)
• Job family information will be listed if applicable.

REQUIRED QUALIFICATIONS AND SKILLS

Minimum education, experience, competencies, and physical, cognitive, and interpersonal abilities:

• High school diploma or equivalent with at least three (3) years of relevant hands-on IT experience, or an associate degree with at least two (2) years of relevant hands-on IT experience.
• Demonstrated ability to deliver exceptional customer service.
• Strong interpersonal skills and excellent verbal and written communication.
• Familiarity with standard IT concepts, practices, and procedures, including servers, video conferencing systems, and wireless endpoints.
• Strong analytical and troubleshooting skills.
• Ability to work independently.
• Ability to walk, climb stairs or ladders, and sit or stand for extended periods.
• Ability to lift to 50 pounds.
• Ability to travel within the assigned region (less than 20% of the time).

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