Social Media Support & Ops Associate

Stripe

Ciudad de México

Presencial

MXN 335.000 - 603.000

Jornada completa

14 días+

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Descripción de la vacante

Stripe in Mexico City is seeking an Ops Associate to handle social media and external-facing operations, ensuring high-quality support experiences. The role blends internal process improvements with external user-facing workflows and requires strong communication and problem-solving abilities.

You will work in a fast-paced, collaborative environment, embracing a hands-on approach to incident reporting and customer satisfaction while contributing to the growth of Stripe's operations center in

Formación

Experience with social media support channels (Twitter, LinkedIn, Facebook).
Customer support experience with external users.
Strong written and verbal communication skills.
Analytical thinker with problem-solving abilities.
Interest in process improvements and cross-team collaboration.

Responsabilidades

Resolve issues across social media platforms with accuracy and speed.
Address escalated issues and prevent recurrence through root-cause analysis.
Coordinate with internal teams (Comms, Incident Ops, Risk) for high-stakes issues.
Manage executive escalations and liaison with other teams as needed.
Contribute to new programs aiming to improve the Stripe user experience.
Identify gaps in operations and drive continuous improvements.