Social Media Support & Ops Associate

WhateverAI; Ciudad de México; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Stripe, based in Mexico City, is hiring an Ops Associate to deliver exceptional social media support and external-facing operations. You will resolve issues across channels, coordinate with internal teams, and contribute to ongoing programs to improve the user experience.

Ideal candidates have a user-first mindset, strong communication, and a process-driven approach, thriving in a fast-paced, collaborative office environment.

Formación

• Experience with social media support or interest in resolving user issues through those channels.
• Experience in customer support and external user-facing operations.
• User-first mindset and energized by solving difficult problems with a process-oriented approach.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem solving.
• Process-oriented mindset and ability to get things done.
• Enjoys working in an in-office environment with cross-team collaboration and support.
• Able to prioritize and thrive in a fast-moving environment.
• Humility and proven ability to work well across teams and with external partners.

Responsabilidades

• Deliver exceptional Stripe experience by efficiently and accurately resolving issues across social media platforms.
• Help resolve issues escalated via social media, including technical product questions, and prevent recurrence.
• Coordinate with internal teams across Stripe and act as escalation point for high-stakes user issues.
• Coordinate executive escalations from Stripe's leaders with other teams.
• Contribute to and manage new programs focused on improving the Stripe user experience.
• Identify operational gaps and initiate continuous improvements to scale globally while delivering an exceptional user experience.
• Be part of building a brand-new team and operational culture for Stripe.

Descripción del empleo

Stripe, based in Mexico City, is hiring an Ops Associate to deliver exceptional social media support and external-facing operations. You will resolve issues across channels, coordinate with internal teams, and contribute to ongoing programs to improve the user experience.

Ideal candidates have a user-first mindset, strong communication, and a process-driven approach, thriving in a fast-paced, collaborative office environment.