Operations Associate — Scale Support & Cross‑Team Impact

Sanics Jobs; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Stripe in Mexico City is seeking a customer operations professional to troubleshoot external user issues, analyze processes, and partner with global teams to improve product offerings. You will gain unique insights as you help scale our operations and shape the future of Stripe's customer experience.

You’ll join a team that handles a high volume of support cases, work in an in-office setting, and collaborate across functions to deliver outstanding user outcomes.

Formación

• User-first mindset and passion for solving difficult problems.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Experience in customer service or user-facing operations.
• Organized self-starter with passion for solving user challenges.
• Process-oriented with ability to get things done.

Responsabilidades

• Troubleshoot and solve external user issues.
• Analyze processes and implement changes to scale operations and improve UX.
• Work closely with Stripe teams to improve product offerings and messaging.
• Gain insights into how thousands of Stripe customers operate.
• Learn Stripe from the ground up and make a real impact on the organization.
• Help build a brand new team and operating culture for Stripe.
• Partner with global operations specialists to run critical workflows.

Conocimientos

User first mindset

Excellent communication

Analytical thinking

Problem solving

Organized

Process oriented

Cross-team collaboration

Weekend shift readiness

Descripción del empleo

Stripe in Mexico City is seeking a customer operations professional to troubleshoot external user issues, analyze processes, and partner with global teams to improve product offerings. You will gain unique insights as you help scale our operations and shape the future of Stripe's customer experience.

You’ll join a team that handles a high volume of support cases, work in an in-office setting, and collaborate across functions to deliver outstanding user outcomes.