Specialty Customer Solutions Specialist

FedEx; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

FedEx Express Latin America and Caribbean Division is hiring a Specialty Customer Representative in Mexico City. The role supports specialized networks and accounts across multiple channels (phone, email, chat, social media) with a focus on US customers.

Requires a High School diploma, 3 years in customer service, and fluent English. Strong communication, problem solving, and teamwork are essential for day-to-day operations and process improvements.

Formación

• Minimum Education: High School diploma.
• Minimum Experience: Three (3) years of experience in customer service in a service environment.
• Minimum Required Skills: Interpersonal Skills, Written & Verbal Communication, Detail oriented, Negotiation, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills, Analytical reasoning.

Responsabilidades

• Respond to customers issues via phone, email, chat, or social media. Main focus: US customers.
• Provide forward-thinking solutions for shipment issues and positive customer interactions.
• Promote customer engagement with strong empathy and clear communication.
• Analyze trends affecting customer satisfaction and suggest improvements.
• Notify top accounts of delays or problems and maintain ongoing contact until resolved.
• Maintain complete customer records for top accounts to anticipate needs.
• Resolve issues documented in COVs and follow up with actions.
• Perform other duties as assigned.

Conocimientos

Interpersonal Skills

Written Verbal Communication

Detail oriented

Negotiation

Teamwork

Microsoft Office

Problem Solving

Analytical reasoning

English Fluency

Educación

High School Diploma

Herramientas

FedEx Tracking Systems

Descripción del empleo

FedEx Express Latin America and Caribbean Division is hiring a Specialty Customer Representative in Mexico City. The role supports specialized networks and accounts across multiple channels (phone, email, chat, social media) with a focus on US customers.

Requires a High School diploma, 3 years in customer service, and fluent English. Strong communication, problem solving, and teamwork are essential for day-to-day operations and process improvements.