Senior Unified Communications Engineer (Teams & VC)

Teva

Ciudad de México

On-site

MXN 700,000 - 900,000

Full time

11 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Generous annual leave

Reward plans

Flexible working schedules

Tailored health support

Community involvement

Job summary

Teva is seeking a Unified Communications Professional III in Mexico City to own and improve the enterprise collaboration stack across Microsoft Teams, Teams Rooms, Poly, Crestron, and related AV/VC platforms. You will partner with stakeholders, vendors, and regional teams to ensure reliable, secure end-user experiences and drive continuous improvement.

The role requires 8–10+ years in UC/AV, strong MS Teams expertise, and a solid understanding of Microsoft 365 integrations.

Qualifications

8–10+ years of Unified Communications, video conferencing, collaboration platforms, or meeting room technologies.
Strong hands-on experience with Microsoft Teams, Microsoft Teams Rooms, Poly, Crestron, and related AV/VC infrastructure.
Good knowledge of Microsoft 365 services and their integration with enterprise collaboration platforms.
Experience in engineering, implementing, and supporting enterprise video systems and conference room solutions.
Strong understanding of service performance management, troubleshooting methodologies, and operational support processes.
Proven ability to gather, document, and translate business requirements into scalable and supportable technical solutions.
Experience working with global support teams, vendors, and service providers in a complex enterprise environment.
Strong documentation, communication, stakeholder management, and problem-solving skills.

Responsibilities

Provide advanced local and remote troubleshooting for scale-related AV systems, equipment, and performance scaling issues.
Coordinate with external AV service providers for outage/repair support when issues cannot be resolved internally or via remote intervention.
Plan, schedule, deploy, and validate AV system firmware and software updates, including remote upgrades at the farm level and coordination with local support resources as needed.
Prepare repair or replacement estimates for issues that are not covered by warranty or service agreements.
Manage and maintain regional AV room inventories and spare equipment records, including CMDB upgrades.
Oversees budgets for consumable and spare parts, and coordinates pricing and replacement activities with suppliers
Tracks, monitors, and reports on regional AV service tickets, including breakage/repair status, incident trends, and service volumes
If there is a project you must support project in the day, in your time zone,. Provide support to projects, planning, stages, where it occurs and occurs in the region, work with the vendor and the location, that the stages are carried out properly, who will be the direct support, the integrator, know the person.