Unified Communications Specialist

ABB; San Luis Potosí; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

ABB is seeking an IS Unified Communications specialist to manage and support complex telephony solutions using Microsoft Teams.

The candidate will implement Teams telephony services, configure requirements, and support legacy system transitions. An ideal candidate will have a Bachelor's degree in Computer Science or IT, with over six years of relevant experience, and must be proficient in English.

Formación

• 6+ years of experience with Teams Enterprise Telephony and Meeting Rooms design.
• Experience managing enterprise deployments across different countries.
• Advanced English level required.

Responsabilidades

• Implement and support Teams telephony and Meeting Rooms solutions.
• Configure complex voice requirements in MS Teams.
• Monitor and enhance Quality of Service for voice and video communications.

Conocimientos

Teams enterprise telephony

Microsoft Teams Meeting Rooms

Powershell commands & scripting

Cisco Call Manager

Quality of Service (QoS)

Educación

Bachelors Degree in Computer Science, IT or similar

Descripción del empleo

Position Reports To

NAM Unified Communications Manager

Location

San Luis Potosi, Mexico.

Your Role And Responsibilities

The primary role of the IS Unified Communications specialist is to apply IT knowledge and expertise to manage and support complex Enterprise telephony solutions and Teams Meeting rooms solutions. The specialist is a key resource, a definitive source of knowledge about Teams telephony and Teams Meeting Rooms services and solutions, who contributes their expertise to enhance the service offering.

• Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms.
• Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video).
• MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones.
• Demonstrate experience with Powershell commands & scripting.
• Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform.
• Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects.
• Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing.
• Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems.
• Support site migrations from Cisco Call Manager on-premises to Microsoft Teams PSTN Telephony.
• Ensure optimal functionality and user experience of voice services and video conferencing.
• Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications.
• Collaborate with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time.
• Keep knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions.

Qualifications For The Role

• Bachelors Degree in Computer Science, IT or similar degree.
• +6 years of experience with Teams Enterprise Telephony, Teams Meeting Rooms design and support skills.
• Having experience with Cisco Call Manager would be a bonus.
• Transition legacy PBX systems to Teams.
• Strong verbal and written communication skills.
• Experience in managing enterprise deployments across different countries.
• Work effectively both as a contributing team member and independently.
• Advanced English Level.

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