Senior Unified Communications Engineer

Teva Pharmaceuticals; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working schedules

Health & well-being programs

Job summary

Teva Pharmaceuticals in Mexico City is seeking a senior Unified Communications professional to own design, administration, and ongoing improvement of enterprise collaboration systems. You will work with Microsoft Teams, Teams Rooms, Poly, Crestron, and related AV/VC platforms to deliver reliable, secure user experiences.

You will partner with stakeholders, infrastructure teams, and vendors, providing guidance, incident response, and continuous improvement, with a focus on scalability, service

Qualifications

• 8–10+ years of experience in Unified Communications, video conferencing, collaboration platforms, or meeting room technologies.
• Strong hands-on experience with Microsoft Teams, Microsoft Teams Rooms and Poly, Crestron and related AV/VC‑infrastructure.
• Good knowledge of Microsoft 365 services and their integration with enterprise collaboration platforms.
• Experience in engineering and support of enterprise video systems and conference room solutions.
• Strong understanding of service performance management, troubleshooting methodologies, and operational support processes.
• Proven ability to gather, document, and translate business requirements into scalable and supportable technical solutions.
• Experience working with global support teams, vendors, and service providers in a complex enterprise environment.
• Strong documentation, communication, stakeholder management, and problem-solving skills.
• Knowledge of service management principles, including incident, problem, change, and capacity management.
• Ability to read and interpret AV system and architectural drawings, functional diagrams, and technical documentation.
• Solid understanding of IP-based networking concepts and AV signal flows.

Responsibilities

• Provide advanced local and remote troubleshooting for scale-related AV systems, equipment, and performance scaling issues.
• Coordinates with external AV service providers for outage/repair support when issues cannot be resolved internally or via remote intervention.
• Plan, schedule, deploy, and validate AV system firmware and software updates, including remote upgrades at the farm level and coordination with local support resources as needed.
• Prepare repair or replacement estimates for issues that are not covered by warranty or service agreements.
• Manage and maintain regional AV room inventories and spare equipment records, including CMDB upgrades.
• Oversees budgets for consumable and spare parts, and coordinates pricing and replacement activities with suppliers
• Tracks, monitors, and reports on regional AV service tickets, including breakage/repair status, incident trends, and service volumes

Skills

Unified Communications

Video Conferencing

Microsoft Teams

Microsoft Teams Rooms

Poly

Crestron

MS 365

Stakeholder mgmt

Documentation

Networking basics

Education

Bachelor's degree in CS

Tools

Microsoft Teams Rooms

Crestron

Poly

MS 365

Job description

Teva Pharmaceuticals in Mexico City is seeking a senior Unified Communications professional to own design, administration, and ongoing improvement of enterprise collaboration systems. You will work with Microsoft Teams, Teams Rooms, Poly, Crestron, and related AV/VC platforms to deliver reliable, secure user experiences.

You will partner with stakeholders, infrastructure teams, and vendors, providing guidance, incident response, and continuous improvement, with a focus on scalability, service