Unified Communications Professional III

Teva; Ciudad de México; Sur place; MXN 900 000 - 1 300 000; Plein temps

Résumé du poste

Teva, a leading biopharmaceutical company, seeks a Unified Communications Professional III in Mexico City to design, administer, and improve enterprise collaboration across Microsoft Teams, Teams Rooms, Poly, Crestron, and related AV/VC platforms.

You will partner with stakeholders, infrastructure teams, and regional support to ensure reliable, secure user-focused UC services, drive improvements, and support project execution globally.

Qualifications

• 8–10+ years of Unified Communications, video conferencing, or meeting room tech experience.
• Hands-on expertise with Microsoft Teams, Teams Rooms, Poly, Crestron, and AV/VC infra.
• Strong knowledge of Microsoft 365 services and enterprise integration.
• Experience engineering, implementing, and supporting enterprise video systems.
• Ability to gather and translate business requirements into scalable solutions.

Responsabilités

• Provide advanced local and remote troubleshooting for scale-related AV systems and performance issues.
• Coordinate with external AV service providers for outages or repairs.
• Plan, schedule, deploy, and validate firmware/software updates for AV systems.
• Prepare repair or replacement estimates beyond warranty/service agreements.
• Manage regional AV room inventories and CMDB upgrades.
• Oversee budgets for consumables and spare parts and coordinate pricing with suppliers.
• Track and report regional AV service tickets and incident trends.

Connaissances

Unified Communications

Microsoft Teams & Teams Rooms

AV/VC infrastructure

Poly

Crestron

Microsoft 365 integration

Documentation & stakeholder management

Formation

Bachelor's degree in Computer Science or related field

Outils

Microsoft Teams

Microsoft Teams Rooms

Poly

Crestron

MS 365

Description du poste

We Are TevaWe’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.Our Team, Your ImpactThe Unified Communications Professional III is responsible for the design, administration, support, and continuous improvement of enterprise collaboration, conferencing, and meeting room technologies.The role serves as a key partner to business stakeholders, infrastructure teams, vendors, and regional support teams to ensure the delivery of reliable, secure, and user-focused Unified Communications services across Microsoft Teams, Microsoft Teams Rooms, Poly, Crestron, and related AV/VC platforms.In addition to core platform ownership and operational support, the position provides advanced technical guidance and escalated service support to maintain service excellence, drive continuous improvement, and enhance the overall end-user collaboration experienceHow You’ll Spend Your Day• Provide advanced local and remote troubleshooting for scale-related AV systems, equipment, and performance scaling issues.• Coordinates with external AV service providers for outage/repair support when issues cannot be resolved internally or via remote intervention.• Plan, schedule, deploy, and validate AV system firmware and software updates, including remote upgrades at the farm level and coordination with local support resources as needed.• Prepare repair or replacement estimates for issues that are not covered by warranty or service agreements.• Manage and maintain regional AV room inventories and spare equipment records, including CMDB upgrades.• Oversees budgets for consumable and spare parts, and coordinates pricing and replacement activities with suppliers• Tracks, monitors, and reports on regional AV service tickets, including breakage/repair status, incident trends, and service volumesIf there is a project you must support project in the day, in your time zone,. Provide support to projects, planning, stages, where it occurs and occurs in the region, work with the vendor and the location, that the stages are carried out properly, who will be the direct support, the integrator, know the person.Your Skills and ExperienceExperience:8–10+ years of experience in Unified Communications, video conferencing, collaboration platforms, or meeting room technologies.Strong hands-on experience with Microsoft Teams, Microsoft Teams Rooms, Poly, Crestron, and related AV/VC infrastructure.Good knowledge of Microsoft 365 services and their integration with enterprise collaboration platforms.Experience in engineering, implementing, and supporting enterprise video systems and conference room solutions.Strong understanding of service performance management, troubleshooting methodologies, and operational support processes.Proven ability to gather, document, and translate business requirements into scalable and supportable technical solutions.Experience working with global support teams, vendors, and service providers in a complex enterprise environment.Strong documentation, communication, stakeholder management, and problem-solving skills.Knowledge of service management principles, including incident, problem, change, and capacity management.Ability to read and interpret AV system and architectural drawings, functional diagrams, and technical documentation.Solid understanding of IP-based networking concepts and AV signal flows.Education: Bachelor’s degree in Computer Science or a related field, preferably.Language: English, written and spoken, to be able to work across regions and functions and business unitsHow We’ll Take Care of YouAt Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.Already Working @Teva?Make sure to apply through our internal career site on Twist—your one-stop shop for career developmentTeva’s Equal Employment Opportunity CommitmentTeva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.