Unified Communications Professional III

Teva Pharmaceuticals; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working schedules

Health & well-being programs

Job summary

Teva Pharmaceuticals in Mexico City is seeking a senior Unified Communications professional to own design, administration, and ongoing improvement of enterprise collaboration systems. You will work with Microsoft Teams, Teams Rooms, Poly, Crestron, and related AV/VC platforms to deliver reliable, secure user experiences.

You will partner with stakeholders, infrastructure teams, and vendors, providing guidance, incident response, and continuous improvement, with a focus on scalability, service

Qualifications

• 8–10+ years of experience in Unified Communications, video conferencing, collaboration platforms, or meeting room technologies.
• Strong hands-on experience with Microsoft Teams, Microsoft Teams Rooms and Poly, Crestron and related AV/VC‑infrastructure.
• Good knowledge of Microsoft 365 services and their integration with enterprise collaboration platforms.
• Experience in engineering and support of enterprise video systems and conference room solutions.
• Strong understanding of service performance management, troubleshooting methodologies, and operational support processes.
• Proven ability to gather, document, and translate business requirements into scalable and supportable technical solutions.
• Experience working with global support teams, vendors, and service providers in a complex enterprise environment.
• Strong documentation, communication, stakeholder management, and problem-solving skills.
• Knowledge of service management principles, including incident, problem, change, and capacity management.
• Ability to read and interpret AV system and architectural drawings, functional diagrams, and technical documentation.
• Solid understanding of IP-based networking concepts and AV signal flows.

Responsibilities

• Provide advanced local and remote troubleshooting for scale-related AV systems, equipment, and performance scaling issues.
• Coordinates with external AV service providers for outage/repair support when issues cannot be resolved internally or via remote intervention.
• Plan, schedule, deploy, and validate AV system firmware and software updates, including remote upgrades at the farm level and coordination with local support resources as needed.
• Prepare repair or replacement estimates for issues that are not covered by warranty or service agreements.
• Manage and maintain regional AV room inventories and spare equipment records, including CMDB upgrades.
• Oversees budgets for consumable and spare parts, and coordinates pricing and replacement activities with suppliers
• Tracks, monitors, and reports on regional AV service tickets, including breakage/repair status, incident trends, and service volumes

Skills

Unified Communications

Video Conferencing

Microsoft Teams

Microsoft Teams Rooms

Poly

Crestron

MS 365

Stakeholder mgmt

Documentation

Networking basics

Education

Bachelor's degree in CS

Tools

Microsoft Teams Rooms

Crestron

Poly

MS 365

Job description

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

The Unified Communications Professional III is responsible for the design, administration, support, and continuous improvement of enterprise collaboration, conferencing, and meeting room technologies.

The role serves as a key partner to business stakeholders, infrastructure teams, vendors, and regional support teams to ensure the delivery of reliable, secure, and user-focused Unified Communications services across Microsoft Teams, Microsoft Teams Rooms, Poly, Crestron, and related AV/VC platforms.

In addition to core platform ownership and operational support, the position provides advanced technical guidance and escalated service support to maintain service excellence, drive continuous improvement, and enhance the overall end-user collaboration experience

How You’ll Spend Your Day

• Provide advanced local and remote troubleshooting for scale-related AV systems, equipment, and performance scaling issues.
• Coordinates with external AV service providers for outage/repair support when issues cannot be resolved internally or via remote intervention.
• Plan, schedule, deploy, and validate AV system firmware and software updates, including remote upgrades at the farm level and coordination with local support resources as needed.
• Prepare repair or replacement estimates for issues that are not covered by warranty or service agreements.
• Manage and maintain regional AV room inventories and spare equipment records, including CMDB upgrades.
• Oversees budgets for consumable and spare parts, and coordinates pricing and replacement activities with suppliers
• Tracks, monitors, and reports on regional AV service tickets, including breakage/repair status, incident trends, and service volumes

If there is a project you must support project in the day, in your time zone,. Provide support to projects, planning, stages, where it occurs and occurs in the region, work with the vendor and the location, that the stages are carried out properly, who will be the direct support, the integrator, know the person.

Experience

Your Skills and Experience

• 8–10+ years of experience in Unified Communications, video conferencing, collaboration platforms, or meeting room technologies.
• Strong hands‑on experience with Microsoft Teams, Microsoft Teams Rooms and Poly, Crestron and related AV/VC‑infrastructure.
• Good knowledge of Microsoft 365 services and their integration with enterprise collaboration platforms.
• Experience in engineering and support of  enterprise video systems and conference room solutions.
• Strong understanding of service performance management, troubleshooting methodologies, and operational support processes.
• Proven ability to gather, document, and translate business requirements into scalable and supportable technical solutions.
• Experience working with global support teams, vendors, and service providers in a complex enterprise environment.
• Strong documentation, communication, stakeholder management, and problem‑solving skills.
• Knowledge of service management principles, including incident, problem, change, and capacity management.
• Ability to read and interpret AV system and architectural drawings, functional diagrams, and technical documentation.
• Solid understanding of IP‑based networking concepts and AV signal flows.

Education: Bachelor’s degree in Computer Science or a related field, preferably.

Language: English, written and spoken, to be able to work across regions and functions and business units

How We’ll Take Care Of You

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one‑stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short‑term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

Already Working @Teva?

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.