Onsite AV/VC Systems Lead - Tier 3

Milestone Technologies, Inc.; Ciudad de México; On-site; MXN 300,000 - 540,000; Full time

Job summary

Milestone Technologies, Inc. in Mexico City is seeking an onsite AV/VC Operations Tier 3 Technician with strong video conferencing and troubleshooting skills.

You will provide AV client support and act as the escalation point for Tier 1 and Tier 2 requests, assisting in conference room setup and break-fix issues in a fast-paced enterprise environment. The ideal candidate has 5+ years in AV operations, expertise with Crestron, Shure, QSC and LED walls, plus solid communication and documentation

Qualifications

• Bachelor’s degree and 5+ years of experience in AV operations.
• CTS certification is preferred but not required.
• Experience with AV deployments and corporate operations support.

Responsibilities

• Escalation contact for AV equipment issues that Tier 1/2 cannot resolve.
• Conduct maintenance and troubleshooting for AV systems.
• Coordinate physical installation and turnover of conference rooms.
• Troubleshoot and repair LED wall equipment and conference room devices.
• Log and track requests in the ticketing system and communicate with the team.

Skills

AV operations

Video conferencing

Customer support

Education

Bachelor’s degree

Job description

Milestone Technologies, Inc. in Mexico City is seeking an onsite AV/VC Operations Tier 3 Technician with strong video conferencing and troubleshooting skills.

You will provide AV client support and act as the escalation point for Tier 1 and Tier 2 requests, assisting in conference room setup and break-fix issues in a fast-paced enterprise environment. The ideal candidate has 5+ years in AV operations, expertise with Crestron, Shure, QSC and LED walls, plus solid communication and documentation