Senior Onsite AV/VC Technician - Tier 3 Escalation

Milestone Technologies, Inc.

Ciudad de México

Hybrid

MXN 550,000 - 750,000

Full time

2 days ago
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Job summary

Milestone Technologies, Inc. is seeking an experienced onsite AV/VC Operations Tier 3 Technician in Mexico City to provide advanced video conferencing support and escalation for Tier 1 and 2 issues.

You will oversee conference room setups, break-fix troubleshooting, and work closely with client SMEs to ensure systems are maintained and ready for daily operations. The ideal candidate has a track record with large-scale AV deployments in enterprise environments, strong knowledge of Crestron, QSC,

Qualifications

  • Bachelor's degree with 5+ years in AV operations

Responsibilities

  • Escalation contact for AV equipment issues that Tier 1/2 cannot resolve

Skills

AV operations
Troubleshooting
Video conferencing
Escalation management
Communication
Project management
Slack
Zendesk

Education

Bachelor's degree

Tools

Crestron
QSC
Shure
Logitech
LED walls

Job description

Milestone Technologies, Inc. is seeking an experienced onsite AV/VC Operations Tier 3 Technician in Mexico City to provide advanced video conferencing support and escalation for Tier 1 and 2 issues.

You will oversee conference room setups, break-fix troubleshooting, and work closely with client SMEs to ensure systems are maintained and ready for daily operations. The ideal candidate has a track record with large-scale AV deployments in enterprise environments, strong knowledge of Crestron, QSC,

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