Senior IT Systems Engineer — Collaboration Tools (Hybrid)

Medallia; Tecámac; Hybrid; MXN 600,000 - 1,000,000; Full time

Job summary

Medallia is seeking a Senior IT Systems Engineer to manage and optimize collaboration tools like Google Workspace and Slack, enhancing employee experience through secure integrations and automation. The role requires a minimum of three days onsite weekly in Mexico City (Condesa) and includes secondary onsite IT support across end-user devices and conference rooms.

You will work with global teams to ensure secure, high-performing systems and partner with stakeholders to align IT goals with

Qualifications

• 5+ years of experience managing collaboration tools in enterprise environments including Slack and Google Meets management and automation/integrations.
• Experience with Google Workspace administration and security including GAM.
• Knowledge of identity management and SSO solutions (e.g., Okta) and security best practices for collaboration tools.
• Experience with scripting for automation (Google Apps Script, Python, PowerShell).

Responsibilities

• Architect and manage collaboration tools (Google Workspace, Slack).
• Automate workflows and optimize tool integration across SaaS platforms.
• Collaborate with stakeholders to align IT goals with business needs.
• Troubleshoot complex systems and ensure a secure, high-performing environment.
• Maintain a regular onsite presence and provide secondary escalation/support for onsite IT needs.

Skills

Collaboration tools

Scripting

Identity management

Onsite travel

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

Slack

Okta

Automation tools (Zapier/Workato)

Job description

Medallia is seeking a Senior IT Systems Engineer to manage and optimize collaboration tools like Google Workspace and Slack, enhancing employee experience through secure integrations and automation. The role requires a minimum of three days onsite weekly in Mexico City (Condesa) and includes secondary onsite IT support across end-user devices and conference rooms.

You will work with global teams to ensure secure, high-performing systems and partner with stakeholders to align IT goals with