Senior ServiceNow Engineer — ITSM, ITOM & Integrations

playlist株式会社; México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Playlist is seeking a Senior IT Engineer III to lead ServiceNow platform initiatives across ITSM, ITOM, and CMDB. You will design workflows, automate processes, and extend the platform with custom UIs while ensuring security baselines.

You will own the architecture, integrations (REST/SOAP, Integration Hub), and runbooks, coordinating upgrades and vendor interactions. Strong communication and mentoring skills are essential.

Formación

• Senior-level ServiceNow engineering ownership of platform architecture and integrations.
• Experience designing automations across cloud-based SaaS technologies.
• Strong documentation and stakeholder communication.
• CAD/CSA/CIS certifications preferred; IT governance familiarity.

Responsabilidades

• Develop, document, and plan improvements for ServiceNow ITSM/ITOM/CMDB.
• Build workflows, forms, business rules, and automations.
• Ensure security baselines and governance; manage upgrades and hygiene.
• Coordinate with stakeholders and manage vendor relationships.
• Lead technical guidance and mentor juniors.

Conocimientos

ServiceNow engineering

Platform architecture

Workflow design

APIs integration

Security governance

Vendor management

Cloud SaaS automation

CAD certification

CSA/CIS certifications

IT governance frameworks

Herramientas

ServiceNow Platform

Flow Designer

Scripted REST APIs

Service Portal / Now Experience

Integration Hub

REST/SOAP web services

Descripción del empleo

Playlist is seeking a Senior IT Engineer III to lead ServiceNow platform initiatives across ITSM, ITOM, and CMDB. You will design workflows, automate processes, and extend the platform with custom UIs while ensuring security baselines.

You will own the architecture, integrations (REST/SOAP, Integration Hub), and runbooks, coordinating upgrades and vendor interactions. Strong communication and mentoring skills are essential.