ServiceNow Consultant

Milestone Technologies, Inc.; Ciudad de México; Remote; MXN 1,117,734 - 1,862,891; Full time

Job summary

An established industry player is looking for a ServiceNow Business Process Consultant to join their remote team. This role involves collaborating with clients to devise effective implementation strategies for various ServiceNow modules, including HRSD and ITOM. You'll lead workshops, gather requirements, and provide training to enhance client business processes. If you have a knack for problem-solving and a strong background in ServiceNow, this is a fantastic opportunity to make a significant impact while working with a dynamic team in a thriving industry.

Qualifications

• 3+ years of experience in ServiceNow process areas, especially HRSD and ITOM.
• Strong expertise in requirements gathering and process documentation.

Responsibilities

• Align client needs with ServiceNow capabilities and lead process discovery workshops.
• Develop documentation and provide training to client teams.

Skills

Agile/Scrum methodologies

ServiceNow modules implementation

Requirements gathering

Process documentation

Communication skills

Analytical skills

Interpersonal skills

Project charters development

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Tools

Visio

Word

PowerPoint

Job description

Milestone Technologies is seeking a ServiceNow Business Process Consultant to join our team remotely, contributing expertise to key client accounts. As part of this role, you'll collaborate directly with clients, devising implementation strategies and designs for relevant ServiceNow modules, including HRSD, ITOM, ITSM, CSM, and more. You will play a key role in enabling organizations to achieve their goals through effective ServiceNow platform utilization.

Responsibilities

• Understand client business processes and align their needs to ServiceNow capabilities.
• Lead process discovery workshops, acting as a functional lead throughout engagements.
• Collaborate with stakeholders to gather and document business requirements for their business use cases.
• Identify areas for process improvement, outlining solutions, benefits, drawbacks, and risks.
• Communicate business requirements, ensuring proposed solutions meet customer expectations.
• Develop and enhance necessary documentation such as process flow diagrams, presentations, gap analysis reports, etc.
• Provide training and mentorship to the client business team.

Skills

• Experienced with Agile/Scrum methodologies for project delivery.
• Demonstrated ability in defining and deploying 'to be' processes within ServiceNow modules.
• Strong expertise in requirements gathering, process documentation, and leading workshops.
• Excellent communication, presentation, and facilitation skills (Visio, Word, PowerPoint).
• Ability to influence, consult, and provide thought leadership in solving business process and technical problems.
• Analytical skills in recommending strategies based on business priorities.
• Strong interpersonal skills, customer-centric attitude, and proven team player abilities.
• Develop project charters, plans, and provide enablement training to clients.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3+ years of relevant experience in specific ServiceNow process areas (HRSD and ITOM preferred) with increasing responsibility levels.
• Proven track record of implementing ServiceNow modules in HRSD and/or ITOM.
• Knowledge of other ServiceNow modules such as ITSM, CSM, or SecOps is a plus.
• Certified ServiceNow Administrator certification.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting, Product Management, and Information Technology

Industries

IT Services and IT Consulting, Software Development, and Outsourcing and Offshoring Consulting