Senior ServiceNow Engineer: AI, Automation & Flexible Hours

Iron Mountain Incorporated; San Francisco de Campeche; On-site; MXN 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Flexible work options

Health, wellness, and retirement plans

Continuous learning and professional成长

Job summary

Iron Mountain Mexico is seeking an experienced Senior Developer, ServiceNow, to join our Enterprise Technology team. You will design and customize scalable ServiceNow solutions, integrate key systems, and deploy Now Assist AI tools to improve automation and governance.

The ideal candidate has 5+ years of hands-on ServiceNow development, deep JavaScript expertise, and holds a CAD certification; CIS is preferred. You will collaborate with architects and stakeholders in an Agile environment.

Qualifications

• 5+ years of experience developing and maintaining solutions on the ServiceNow platform.
• Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO.
• ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred.
• Bachelor’s degree in Information Technology or a related technical field.
• Strong understanding of ITIL principles and mentoring within an Agile framework.

Responsibilities

• Lead Technical Architecture & Customization: Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform.
• Advance Now Assist AI Capabilities: Develop and refine AI skills, autonomous agents, and agentic workflows to increase automation and streamline business processes.
• Maintain Platform Governance & Integrity: Manage cross-platform impacts of requested changes, enforce quality standards, and oversee regular ServiceNow version upgrades for vendor compliance.
• Bridge Technical & Business Needs: Collaborate with Solutions Architects and stakeholders to turn complex requirements into functional Agile deliverables.

Skills

ServiceNow

JavaScript

ITSM

ITOM

SPM

HAM

SAM

CSM

SPO

5+ years experience

Education

Bachelor’s degree in Information Technology

Tools

CAD

CIS

ServiceNow API

Job description

Iron Mountain Mexico is seeking an experienced Senior Developer, ServiceNow, to join our Enterprise Technology team. You will design and customize scalable ServiceNow solutions, integrate key systems, and deploy Now Assist AI tools to improve automation and governance.

The ideal candidate has 5+ years of hands-on ServiceNow development, deep JavaScript expertise, and holds a CAD certification; CIS is preferred. You will collaborate with architects and stakeholders in an Agile environment.