Senior SMB Customer Success & Growth Manager

Salesforce; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Salesforce is seeking a dedicated Customer Success Manager to nurture SMB customers, guiding adoption, value realization, and long-term expansion. You will be the primary contact, coordinating with product, support, and engineering to ensure commitments are met and renewals are secured.

The role emphasizes strategic relationships with executives, proactive risk management, and collaboration across departments to maximize ROI and customer satisfaction while embedding Salesforce as a core

Qualifications

• +6+ years of experience in Customer Success, Consulting, Professional Services, or SaaS.
• Strong consultative and stakeholder management skills.
• Excellent communication, presentation, and program management abilities.

Responsibilities

• Serve as a trusted advisor to SMB customers.
• Drive product adoption and long-term value realization.
• Bridge customer objectives with Salesforce platform capabilities.
• Identify renewal risks and co-create mitigation plans.
• Lead regular strategic discussions with client executives.

Skills

Customer Success

Consultative selling

Stakeholder management

Communication

Program management

Analytical mindset

Renewal risk management

Tools

Salesforce knowledge

Job description

Salesforce is seeking a dedicated Customer Success Manager to nurture SMB customers, guiding adoption, value realization, and long-term expansion. You will be the primary contact, coordinating with product, support, and engineering to ensure commitments are met and renewals are secured.

The role emphasizes strategic relationships with executives, proactive risk management, and collaboration across departments to maximize ROI and customer satisfaction while embedding Salesforce as a core