Senior HR Systems Analyst – Data & Governance

Royal Caribbean Group; Ciudad de México; Hybrid; MXN 600,000 - 800,000; Full time

Job summary

Royal Caribbean Group in Mexico City is seeking a Senior Analyst, HR System Design to drive hands-on administration, configuration, and continuous improvement of HR technology platforms including SAP SuccessFactors and custom systems.

The role partners with HR, IT, and business stakeholders to configure solutions, support enhancements, execute testing, manage releases, and maintain system functionality to ensure a high-quality user experience.

Qualifications

• 4+ years of experience supporting HR technology, HRIS platforms, or enterprise applications.
• 2+ years of hands-on configuration and administration experience of SAP SuccessFactors or Custom Applications.
• Experience configuring and supporting one or more SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, etc.).
• Experience supporting integrated ecosystems involving SAP SuccessFactors, Salesforce, ServiceNow, or related enterprise applications.
• Strong understanding of HR processes and HR technology solutions.
• Experience supporting system enhancements, releases, testing, and defect resolution.
• Familiarity with Agile and traditional SDLC methodologies.
• Ability to translate business requirements into system configurations and technical solutions.
• Experience developing test scripts, executing testing, and supporting production deployments.
• Strong analytical, troubleshooting, and problem-solving capabilities.

Responsibilities

• Perform hands-on configuration and maintenance of HR platforms, including SAP SuccessFactors, custom applications, and related HR systems.
• Configure business rules, workflows, security roles, permissions, fields, page layouts, templates, and system settings based on approved business requirements.
• Support implementation of new system functionality, enhancements, integrations, and releases.
• Troubleshoot system issues and identify root causes in partnership with technical and business teams.
• Execute platform updates and configuration changes in accordance with established governance processes.
• Maintain system documentation, configuration workbooks, and technical specifications.
• Support data integrity, system usability, and process standardization across HR applications.
• Serve as a subject matter expert for assigned HR technology platforms.
• Strong Configuration Capability in the core applications.
• Support intake activities and document enhancement requests, defects, and operational support needs.
• Translate approved business requirements into detailed system configuration and technical specifications.
• Collaborate with stakeholders to clarify requirements and assess solution feasibility.
• Maintain backlog items, support prioritization discussions, and provide effort estimates for configuration activities.
• Ensure requirements are accurately reflected within system designs and configurations.

Skills

HR tech

SDLC knowledge

Testing

Tools

SAP SuccessFactors

Custom Applications

Salesforce

ServiceNow

Job description

Royal Caribbean Group in Mexico City is seeking a Senior Analyst, HR System Design to drive hands-on administration, configuration, and continuous improvement of HR technology platforms including SAP SuccessFactors and custom systems.

The role partners with HR, IT, and business stakeholders to configure solutions, support enhancements, execute testing, manage releases, and maintain system functionality to ensure a high-quality user experience.