Senior Field Service Engineer & Team Lead

Unisys; Ciudad de México; On-site; MXN 360,000 - 600,000; Full time

Job summary

Unisys in Mexico City seeks an experienced IT support professional to maintain and troubleshoot desktop hardware and software across office, manufacturing, and engineering environments. You will resolve client escalations, participate in rollouts, and provide technical training to colleagues.

The role requires a High School Diploma or GED, 7+ years of relevant experience, and strong English skills at level B2.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 7+ years’ experience in area of responsibility.

Responsibilities

• Provides support for client computing hardware and software.
• Builds, configures, and deploys desktops, laptops and related peripherals.
• Troubleshoots and resolves issues by utilizing Standard Operating Procedures.
• Provides technical guidance and training to internal associates.
• Delivers high-quality service to Associates and exceeds expectations.
• Provides after-hours support as needed for responsible site(s).
• Participates in knowledge management by creating internal documentation.

Skills

Interpersonal skills

Documentation

Tech problem solving

Ticketing system

Remote troubleshooting

Communication

Active Directory

Education

High School Diploma

Associates Degree or Tech Cert

Tools

Active Directory

Symantec Endpoint Protection

WebEx

Altiris/Symantec Console

Job description

Unisys in Mexico City seeks an experienced IT support professional to maintain and troubleshoot desktop hardware and software across office, manufacturing, and engineering environments. You will resolve client escalations, participate in rollouts, and provide technical training to colleagues.

The role requires a High School Diploma or GED, 7+ years of relevant experience, and strong English skills at level B2.