Ingeniera de Soporte Técnico: Campo y Soluciones

Unisys; Xico; On-site; MXN 201,000 - 312,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide full on-site field engineering support for a base of large, complex clients in Veracruz. You will own the onsite service activity, perform advanced maintenance including low-complexity installs, and offer technical feedback to improve service delivery.

The role requires a high school diploma or GED, plus technical certification or an associate degree and typically 2–4 years of relevant experience. Equal opportunity employment is emphasized.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys is seeking a Field Engineer to provide full on-site field engineering support for a base of large, complex clients in Veracruz. You will own the onsite service activity, perform advanced maintenance including low-complexity installs, and offer technical feedback to improve service delivery.

The role requires a high school diploma or GED, plus technical certification or an associate degree and typically 2–4 years of relevant experience. Equal opportunity employment is emphasized.