Senior Field Engineer: Onsite Tech & Client Solutions

Unisys; Ciudad de México; Presencial; MXN 320.000 - 440.000; Jornada completa

Descripción de la vacante

Unisys is seeking a Field Engineer to deliver on-site support for a base of large, complex clients. You will own onsite service activities and perform advanced maintenance on all products.

You will use advanced tools, provide technical feedback, and help improve service delivery. The role requires 2–4 years of experience and a high school diploma; certifications or an associate degree may be required.

Formación

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility

Responsabilidades

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Educación

High School Diploma or GED

Technical certification

Associate Degree

Descripción del empleo

Unisys is seeking a Field Engineer to deliver on-site support for a base of large, complex clients. You will own onsite service activities and perform advanced maintenance on all products.

You will use advanced tools, provide technical feedback, and help improve service delivery. The role requires 2–4 years of experience and a high school diploma; certifications or an associate degree may be required.