Senior Field Engineer & SME Leader

Unisys; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Unisys seeks a seasoned Field Engineer in Mexico City to lead project teams on client environments and oversee service delivery. You will guide technicians, troubleshoot complex issues, and coordinate resources to meet client needs with an emphasis on performance and reliability.

The role requires a high school diploma or GED, plus technical certification or an Associate degree and 7+ years of related experience. Equal opportunity employer with a global footprint and diverse client base.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 7+ years’ experience in area of responsibility.

Responsibilities

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll‑out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

Skills

Team leadership

Client escalation management

Technical troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys seeks a seasoned Field Engineer in Mexico City to lead project teams on client environments and oversee service delivery. You will guide technicians, troubleshoot complex issues, and coordinate resources to meet client needs with an emphasis on performance and reliability.

The role requires a high school diploma or GED, plus technical certification or an Associate degree and 7+ years of related experience. Equal opportunity employer with a global footprint and diverse client base.