Senior Enterprise CS Strategist — Growth & Adoption

Infobip ltd.; México; Hybrid; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work arrangements

ESOP (Employee Stock Ownership Plan)

Work-life balance and Well-being

Career mobility

Professional development

International mobility

Job summary

Infobip in Mexico is seeking a Senior Customer Success Executive to serve as trusted advisor for our Enterprise and Digital Native SaaS customers, driving adoption, retention, and long-term growth. You’ll blend technical insight with business pragmatism to maximize value.

You will partner with cross-functional squads to understand customer goals, orchestrate resources, and ensure a world-class experience across the lifecycle, enabling renewals, expansion, and lasting partnerships.

Qualifications

• 7+ years in B2B enterprise account management or customer success or consultancy.
• Proven track record with SaaS customers at C-level.
• Strong ability to influence product roadmaps with customer feedback.

Responsibilities

• Build and maintain C-level relationships with Tier 1 accounts.
• Drive product adoption, retention, and growth across lifecycle.
• Collaborate with cross-functional squads to align goals.
• Analyze usage data to identify value and opportunities.
• Lead strategic success plans and adoption roadmaps.
• Mentor junior team members on churn prevention and usage analysis.
• Represent Voice of the Customer to Product and Roadmap.
• Participate in webinars, case studies, and events to advocate for Infobip.

Skills

B2B Enterprise Key Account Management

Customer Success

SaaS Expertise

C-level Stakeholder Engagement

Analytical Skills

Education

Bachelor's degree in Business, IT, Telecommunications, or related field

Tools

CRM (Salesforce)

Job description

Infobip in Mexico is seeking a Senior Customer Success Executive to serve as trusted advisor for our Enterprise and Digital Native SaaS customers, driving adoption, retention, and long-term growth. You’ll blend technical insight with business pragmatism to maximize value.

You will partner with cross-functional squads to understand customer goals, orchestrate resources, and ensure a world-class experience across the lifecycle, enabling renewals, expansion, and lasting partnerships.