Senior Customer Success Manager — Strategic Growth

Tebra; Tijuana; On-site; MXN 1,310,000 - 1,387,000; Full time

Benefits offered by this job

WFH discount (Dell)

Gympass access

Telus EAP

Job summary

Tebra is hiring a Senior Customer Success Manager to serve as a strategic advisor for high-value clients. You will define success metrics, architect adoption plans, and drive growth across the customer lifecycle.

You will lead escalations, own complex renewals, and identify expansion opportunities while mentoring junior CSMs and influencing cross-functional teams. Compensation reflects geo zones with potential variable pay and a robust benefits package.

Qualifications

• 5+ years in SaaS with high-value, complex customers.
• Ability to translate needs into strategic recommendations and influence roadmap discussions.
• Executive-level communication and data-driven storytelling capabilities.
• Proven ability to independently manage escalations, high-risk renewals, and complex situations.

Responsibilities

• Manage a high-value book of business with retention and value realization.
• Define success metrics and architect strategic adoption plans for customers.
• Lead escalations and high-revenue renewals while driving expansion opportunities.
• Provide cross-functional feedback to Product, Marketing, Support, and CS leadership.
• Mentor new CSMs and contribute to playbooks and process improvements.
• Deliver data-driven customer updates for internal stakeholders and executives.

Skills

Strategic communication

Data-driven storytelling

Escalation management

Renewals & expansion

Cross-functional collaboration

Mentoring

Job description

Tebra is hiring a Senior Customer Success Manager to serve as a strategic advisor for high-value clients. You will define success metrics, architect adoption plans, and drive growth across the customer lifecycle.

You will lead escalations, own complex renewals, and identify expansion opportunities while mentoring junior CSMs and influencing cross-functional teams. Compensation reflects geo zones with potential variable pay and a robust benefits package.