Remote Enterprise CSM — Impact & Growth Leader

Visit.org; México; A distancia; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Unlimited Social Impact Time Off

Holiday break between Christmas & NYE

Competitive salary

Company events/volunteering

Startup culture

Descripción de la vacante

Visit.org seeks a Customer Success Manager to lead enterprise accounts and expand partnerships on a fully remote team. You will maximize service utilization, drive engagement, and provide strategic social impact advisory in collaboration with Sales for renewals.

The role requires 4+ years in customer-facing roles, strong data storytelling, and cross-functional collaboration across Product, Marketing, and Sales. Global client exposure is expected.

Formación

• 4+ years in Customer Success, Account Management, Sales, or partnerships.
• Experience in fast-paced startup environments, preferably enterprise SaaS.
• Ability to demonstrate value through customer stories and data.
• Excellent written, verbal, and presentation communication skills.
• Comfortable coordinating across internal teams and stakeholders.

Responsabilidades

• Strategically manage and grow enterprise accounts to drive ROI and utilization.
• Lead cross-functional programs with timelines and deliverables for impact.
• Support renewals and negotiations to maximize retention.
• Advise executives on social impact and partnership strategy across VP/C-level.
• Own reporting rhythms: impact/utilization, executive reviews, and recaps.
• Identify and resolve issues to ensure high client satisfaction.

Conocimientos

Customer Success

Account Management

Sales

Cross-functional

Data-driven

Communication

Startup experience

Herramientas

Hubspot

Gong

Slack

Monday.com

CRM tools

Descripción del empleo

Visit.org seeks a Customer Success Manager to lead enterprise accounts and expand partnerships on a fully remote team. You will maximize service utilization, drive engagement, and provide strategic social impact advisory in collaboration with Sales for renewals.

The role requires 4+ years in customer-facing roles, strong data storytelling, and cross-functional collaboration across Product, Marketing, and Sales. Global client exposure is expected.