Senior Customer Success Manager - LatAm (Hybrid)

Nodi; Ciudad de México; Hybride; MXN 605 000 - 724 000; Plein temps

Résumé du poste

dLocal is seeking a Customer Success Manager in a hybrid, Mexico City-based role. You will build and nurture strong relationships, guiding customers to maximise value from our payment solutions. The ideal candidate is proactive, analytic, fluent in English, with B2B customer success experience and a background in payments or project management.

Join a global team that drives digital payments across 40 countries, delivering excellent service and outcomes for merchants worldwide.

Qualifications

• ;Must be an effective communicator with excellent listening skills.
• ;Fluent in written and spoken English.
• ;Experience in Customer Success (B2B preferred).
• ;Strong analytical skills with Excel/Looker/QuickSight/SQL experience.
• ;Experience in payments is a plus.
• ;Background in Project Management or Customer Success with demonstrated outcomes.

Responsabilités

• Build and nurture strong relationships with customers.
• Act as trusted partner, guiding and supporting customers to maximise solution value.
• Collaborate in a dynamic team to drive success programs.

Connaissances

Communication

Active listening

Self-motivated

Problem solving

Multitasking

English fluency

Customer success

Analytical skills

Payments knowledge

Project management

Outils

Excel

Looker

QuickSight

SQL

Description du poste

dLocal is seeking a Customer Success Manager in a hybrid, Mexico City-based role. You will build and nurture strong relationships, guiding customers to maximise value from our payment solutions. The ideal candidate is proactive, analytic, fluent in English, with B2B customer success experience and a background in payments or project management.

Join a global team that drives digital payments across 40 countries, delivering excellent service and outcomes for merchants worldwide.