Customer Success Manager Latam

Nodi; Ciudad de México; Hybrid; MXN 605,000 - 724,000; Full time

Job summary

dLocal is seeking a Customer Success Manager in a hybrid, Mexico City-based role. You will build and nurture strong relationships, guiding customers to maximise value from our payment solutions. The ideal candidate is proactive, analytic, fluent in English, with B2B customer success experience and a background in payments or project management.

Join a global team that drives digital payments across 40 countries, delivering excellent service and outcomes for merchants worldwide.

Qualifications

• ;Must be an effective communicator with excellent listening skills.
• ;Fluent in written and spoken English.
• ;Experience in Customer Success (B2B preferred).
• ;Strong analytical skills with Excel/Looker/QuickSight/SQL experience.
• ;Experience in payments is a plus.
• ;Background in Project Management or Customer Success with demonstrated outcomes.

Responsibilities

• Build and nurture strong relationships with customers.
• Act as trusted partner, guiding and supporting customers to maximise solution value.
• Collaborate in a dynamic team to drive success programs.

Skills

Communication

Active listening

Self-motivated

Problem solving

Multitasking

English fluency

Customer success

Analytical skills

Payments knowledge

Project management

Tools

Excel

Looker

QuickSight

SQL

Job description

Job Type Full-time

Seniority Level 3: Senior Analyst / III

Workplace Hybrid

Department Customer Success

Compensation From UYU127,951 · per month · UYU

Posted October 26, 2026

Interested in this role?

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.