Customer Success Manager Latam

dLocal; Ciudad de México; On-site; MXN 500,000 - 780,000; Full time

Job summary

dLocal empowers global brands to collect payments in 40+ countries. As a Customer Success Manager in Mexico City, you will build trusted partnerships, guide customers, and help them maximize value from our solutions.

You will be proactive, analytical, and collaborative, thriving in a dynamic environment and traveling as needed. Join a global team of 1000+ colleagues from diverse backgrounds, committed to customer-centric excellence and driving success for merchants expanding into emerging

Qualifications

• Strong communication and active listening skills are essential.
• Fluent in written and verbal English with professional experience in customer-facing roles.
• Experience in Customer Success (B2B preferred) and in payments is a plus.

Responsibilities

• Build and nurture strong relationships with customers.
• Guide customers to maximize value from dLocal solutions.
• Collaborate with internal teams to ensure customer success and adoption.

Skills

Good communicator

Excellent listener

Self-motivated

Problem solving

Multitasking

English fluency

Customer Success experience

Payments experience

Project management

Travel ability

Team player

Proactive attitude

Tools

Excel

Looker

SQL

QuickSight

Job description

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.