Customer Success Manager Latam

Dlocal; Xico; On-site; MXN 420,000 - 720,000; Full time

Job summary

dLocal is seeking a Customer Success Manager to build and nurture strong relationships with customers, guiding them to maximize value from our payments platform.

You will be the trusted partner, supporting customers, and helping them derive insights and outcomes in a dynamic, global environment.

Fluent English, B2B CS experience, and strong analytical skills with Excel/Looker/SQL are essential; travel is expected as needed.

Qualifications

• Excellent communication and listening skills.
• Fluent in written and verbal English.
• B2B customer success experience.
• Strong analytical skills with Excel/Looker/SQL.
• Experience in payments is a plus.
• Background in Project Management or Customer Success with a track record of meeting goals.
• Willingness to travel.
• Team-oriented and proactive.

Responsibilities

• Build and nurture relationships with customers and act as trusted advisor.
• Guide customers to maximize the value of solutions and achieve program goals.
• Collaborate with cross-functional teams to ensure customer success and renewals.

Skills

Good communicator

Excellent listener

Self-motivated

Problem solving

Multitasker

Team player

Travel willingness

Fluent English

Customer Success experience

Tools

Excel

Looker

QuickSight

SQL

Job description

About dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you'll play a key role in building and nurturing strong relationships with our customers. You'll be the trusted partner they rely on - guiding them, supporting them, and helping them get the most out of our solutions. If you're a proactive and analytical professional who's passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
• Fluent in written and verbal English.
• Customer Success experience (B2B preferred).
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
• Experience in payments - Huge advantage.
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
• Ability to travel.
• Team spirit and proactive behavior.