LatAm Customer Success Manager — Payments Growth

Dlocal LLP; Ciudad de México; On-site; MXN 500,000 - 780,000; Full time

Job summary

dLocal empowers global brands to collect payments in 40+ countries. As a Customer Success Manager in Mexico City, you will build trusted partnerships, guide customers, and help them maximize value from our solutions.

You will be proactive, analytical, and collaborative, thriving in a dynamic environment and traveling as needed. Join a global team of 1000+ colleagues from diverse backgrounds, committed to customer-centric excellence and driving success for merchants expanding into emerging

Qualifications

• Strong communication and active listening skills are essential.
• Fluent in written and verbal English with professional experience in customer-facing roles.
• Experience in Customer Success (B2B preferred) and in payments is a plus.

Responsibilities

• Build and nurture strong relationships with customers.
• Guide customers to maximize value from dLocal solutions.
• Collaborate with internal teams to ensure customer success and adoption.

Skills

Good communicator

Excellent listener

Self-motivated

Problem solving

Multitasking

English fluency

Customer Success experience

Payments experience

Project management

Travel ability

Team player

Proactive attitude

Tools

Excel

Looker

SQL

QuickSight

Job description

dLocal empowers global brands to collect payments in 40+ countries. As a Customer Success Manager in Mexico City, you will build trusted partnerships, guide customers, and help them maximize value from our solutions.

You will be proactive, analytical, and collaborative, thriving in a dynamic environment and traveling as needed. Join a global team of 1000+ colleagues from diverse backgrounds, committed to customer-centric excellence and driving success for merchants expanding into emerging