Hybrid B2B Customer Success KAM - Fintech Growth

Klar S.A de C.V.; Ciudad de México; Hybrid; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Stock options

15 days paid vacation per year

Vacation premium

30 days of Christmas bonus

Food vouchers

Medical Insurance

Computer device

Wellhub subscription

Job summary

Klar is seeking a B2B Customer Success Key Account Manager (KAM) in Mexico City. You will transform activated clients into high‑value, long‑term partners by driving product adoption, monetization, and deep trust with decision‑makers.

In a hybrid role, you will work across Risk, Product, Operations and Revenue teams to reduce churn, expand usage, and meet KPIs, while delivering tailored guidance and strategic support to fast‑growing SMEs.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• 2–5 years of B2B sales, fintech, SaaS, or financial services.
• Strong knowledge of financial products and services.

Responsibilities

• Serve as the main contact for a portfolio of activated clients.
• Drive product adoption and monetization across accounts.
• Monitor health signals and proactively reduce churn.
• Identify upsell and cross-sell opportunities with Product and Growth.
• Collaborate with Risk, Product, Operations, and Revenue teams.
• Own KPIs including portfolio growth and revenue per client.

Skills

Client Relationship Management

Product Adoption & Monetization

Churn Reduction

Upsell & Cross-sell

Cross-functional Collaboration

Key KPIs & Performance Tracking

Education

Bachelor’s degree in Business, Finance, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

Klar is seeking a B2B Customer Success Key Account Manager (KAM) in Mexico City. You will transform activated clients into high‑value, long‑term partners by driving product adoption, monetization, and deep trust with decision‑makers.

In a hybrid role, you will work across Risk, Product, Operations and Revenue teams to reduce churn, expand usage, and meet KPIs, while delivering tailored guidance and strategic support to fast‑growing SMEs.