LatAm Customer Success Manager – Payments & Growth

Dlocal LLP; Xico; On-site; MXN 420,000 - 720,000; Full time

Job summary

dLocal is seeking a Customer Success Manager to build and nurture strong relationships with customers, guiding them to maximize value from our payments platform.

You will be the trusted partner, supporting customers, and helping them derive insights and outcomes in a dynamic, global environment.

Fluent English, B2B CS experience, and strong analytical skills with Excel/Looker/SQL are essential; travel is expected as needed.

Qualifications

• Excellent communication and listening skills.
• Fluent in written and verbal English.
• B2B customer success experience.
• Strong analytical skills with Excel/Looker/SQL.
• Experience in payments is a plus.
• Background in Project Management or Customer Success with a track record of meeting goals.
• Willingness to travel.
• Team-oriented and proactive.

Responsibilities

• Build and nurture relationships with customers and act as trusted advisor.
• Guide customers to maximize the value of solutions and achieve program goals.
• Collaborate with cross-functional teams to ensure customer success and renewals.

Skills

Good communicator

Excellent listener

Self-motivated

Problem solving

Multitasker

Team player

Travel willingness

Fluent English

Customer Success experience

Tools

Excel

Looker

QuickSight

SQL

Job description

dLocal is seeking a Customer Success Manager to build and nurture strong relationships with customers, guiding them to maximize value from our payments platform.

You will be the trusted partner, supporting customers, and helping them derive insights and outcomes in a dynamic, global environment.

Fluent English, B2B CS experience, and strong analytical skills with Excel/Looker/SQL are essential; travel is expected as needed.