Senior Customer Success Lead - LATAM (SaaS)

Wiser Solutions; México; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

Wiser Solutions is seeking a Senior Customer Success Manager for LATAM based in Mexico to own the portfolio from onboarding to renewal, ensuring measurable value from our Market Intelligence, LPC and PI tools.

You will lead renewals, identify upsell opportunities, coordinate with Account Executives, run QBRs, and maintain data integrity in Salesforce, while building executive relationships with retailers and brands across Mexico.

Qualifications

• 5+ years in Customer Success, Account Management or consulting in a B2B SaaS or data business.
• Proven renewals, retention and upsell with revenue ownership.
• Fluent Spanish and English, spoken and written.

Responsibilities

• Own the LATAM portfolio and act as the trusted advisor for each account from onboarding to renewal.
• Lead renewal negotiations, identify upsell opportunities and collaborate with Account Executives to close them.
• Lead onboarding and new projects, scope client needs, and drive go-live with the Engagement Manager.
• Ensure data quality by checking catalogues and data feeds before they reach the client.
• Run regular business reviews showing client value and ROI.

Skills

Customer Success

Account Management

B2B SaaS

Renewals

Retention

Upsell

Executive presence

Fluent Spanish

Fluent English

Data storytelling

CRM experience (Salesforce)

Microsoft Excel

PowerPoint

Tools

Salesforce

Excel

PowerPoint

Job description

Wiser Solutions is seeking a Senior Customer Success Manager for LATAM based in Mexico to own the portfolio from onboarding to renewal, ensuring measurable value from our Market Intelligence, LPC and PI tools.

You will lead renewals, identify upsell opportunities, coordinate with Account Executives, run QBRs, and maintain data integrity in Salesforce, while building executive relationships with retailers and brands across Mexico.