Senior Technical Account Manager – Enterprise Growth

Doist; Ciudad de México; Presencial; MXN 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Stripe is seeking a Senior Enterprise Customer Success Manager to support its largest and most complex users in Mexico City. You will ensure a gold standard experience, manage strategic relationships, and coordinate across teams to address onboarding, adoption and optimization.

You will lead multi-stakeholder meetings, craft long-term success plans, and translate customer feedback into product and process improvements, staying proactive on fraud, disputes, and growth opportunities across global

Formación

• 5+ years experience in enterprise level client-facing work
• Strong product sense and energized by solving difficult user problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a consultative manner
• Familiarity with APIs and ability to explain API concepts to technical customers
• Familiarity with SQL and comfortable building queries
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization

Responsabilidades

• Provide a gold standard experience to assigned accounts’ key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge for gold standard experiences across interacting teams
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally to provide and implement operational solutions on topics including fraud/disputes, declines, product adoption and global expansion
• Collaborate with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and via video chat
• Collaborate on continuing design of this support offering
• Create user-facing content for long-term solutions

Conocimientos

APIs

SQL

Technical troubleshooting

Client relationship management

Communication

Account management

Cross-functional collaboration

Herramientas

Postman

xCode

Python

Webhooks

ETL

Descripción del empleo

Stripe is seeking a Senior Enterprise Customer Success Manager to support its largest and most complex users in Mexico City. You will ensure a gold standard experience, manage strategic relationships, and coordinate across teams to address onboarding, adoption and optimization.

You will lead multi-stakeholder meetings, craft long-term success plans, and translate customer feedback into product and process improvements, staying proactive on fraud, disputes, and growth opportunities across global