SaaS Renewals & Growth Specialist (Bilingual) — Hybrid

Thomson Reuters Corp.; Ciudad de México; Hybrid; MXN 600,000 - 850,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work arrangements

Mental health days

Headspace access

Tuition reimbursement

Retirement savings

Job summary

Thomson Reuters Corp. in Mexico City is seeking an Accounts Specialist for a hybrid role. You will manage renewals and growth within a SaaS portfolio, engaging clients via virtual channels and coordinating with Sales, Customer Success, Product and Support to maximize revenue and retention.

The role requires 3–5 years in SaaS account management, strong English and Spanish, and proven renewal performance. A hybrid setup supports work-life balance and career growth at Thomson Reuters.

Qualifications

• 3–5 years managing SaaS customer accounts and renewals.
• Track record of achieving renewal and revenue targets.
• Experience with high-volume portfolios.
• Proficient in English and Spanish.
• Skilled in CRM usage to manage opportunities.

Responsibilities

• Manage customer renewals and identify upsell opportunities within assigned territory and portfolio.
• Engage customers through effective virtual sales channels.
• Understand customer needs and position solutions to drive retention and growth.
• Support development and execution of territory growth strategies.
• Leverage product knowledge and collaborate with Sales Specialists when needed.
• Manage relationships through renewal lifecycle and mitigate churn risks.
• Use Salesforce and data-driven insights to advance opportunities and hit revenue targets.
• Nurture existing relationships and drive expansion across non-named accounts.
• Collaborate with Sales, Customer Success, Product and Support teams to deliver value.

Skills

SaaS account management

Renewals & upsell

CRM: Salesforce

Customer lifecycle management

Bilingual English/Spanish

Tools

Salesforce CRM

Job description

Thomson Reuters Corp. in Mexico City is seeking an Accounts Specialist for a hybrid role. You will manage renewals and growth within a SaaS portfolio, engaging clients via virtual channels and coordinating with Sales, Customer Success, Product and Support to maximize revenue and retention.

The role requires 3–5 years in SaaS account management, strong English and Spanish, and proven renewal performance. A hybrid setup supports work-life balance and career growth at Thomson Reuters.