SaaS Account Specialist — Renewals & Growth

Thomson Reuters; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development

Industry Competitive Benefits

Social Impact

Real-World Impact

Descripción de la vacante

Thomson Reuters in CDMX is seeking an Account Specialist to independently manage a large B2B SaaS customer portfolio. The role focuses on renewals, retention, and growth, with hybrid work in a fast-paced environment.

You will coordinate with Sales, Customer Success, Product, and Support to secure value realization and revenue expansion across accounts. Fluency in English and Spanish is required for cross-border collaboration.

Formación

• You have 3–5 years managing SaaS accounts, renewals, retention, and upsell motions in a subscription-based model.
• You can handle a high-volume portfolio and consistently meet renewal and revenue targets.
• You understand customer lifecycle, renewals, churn mitigation, and growth strategies.

Responsabilidades

• Manage renewals and identify upsell opportunities within an assigned territory and customer portfolio.
• Engage customers through effective virtual sales channels and build long-term relationships.
• Collaborate with Sales, Customer Success, Product, and Support to drive value and revenue.
• Use data-driven insights (Salesforce) to progress opportunities and mitigate churn.

Conocimientos

SaaS renewals

Account management

Upsell strategies

CRM Salesforce

Stakeholder management

English & Spanish

Herramientas

Salesforce

Descripción del empleo

Thomson Reuters in CDMX is seeking an Account Specialist to independently manage a large B2B SaaS customer portfolio. The role focuses on renewals, retention, and growth, with hybrid work in a fast-paced environment.

You will coordinate with Sales, Customer Success, Product, and Support to secure value realization and revenue expansion across accounts. Fluency in English and Spanish is required for cross-border collaboration.