Strategic Operations Lead — Professional Services

Thomson Reuters Corp.; Ciudad de México; Hybrid; MXN 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid Work Model

Career Development

Flexible vacation

Mental Health Days

Job summary

Thomson Reuters Corp. in Mexico City is seeking a Business Operations Consultant to optimize processes, reporting, and tools for the Corporates Professional Services division.

You will support order processing, billing, time entry, governance, and drive strategic improvements across the back office. The role requires strong English, 5+ years in similar roles, SAP expertise, advanced Excel, Office 365, and Power Platform skills, plus proven leadership and project-management abilities to deliver

Qualifications

• Advanced English proficiency.
• At least 5 years' experience in similar roles.
• Extensive understanding of operational and revenue businesses, with in-depth knowledge of back-office processes, operations, and technologies.
• Expertise in multiple technology platforms, with the ability to quickly adapt to new technologies.
• Intermediate level experience with SAP
• Advanced Excel skills and proficiency with O365 and Power Platforms.
• Strong leadership, interpersonal, and presentation skills.
• Excellent oral and written communication abilities.
• Demonstrated success in leading process improvement initiatives with measurable results.
• Project management skills, with a strategic approach to developing and prioritizing goals and plans.

Responsibilities

• Support critical operational areas for professional services, including order processing, credits, time entry and billing, access requirements, quality assurance, reporting, and governance, with a focus on strategic improvement.
• Develop, review, and maintain high-level operational documentation and communications.
• Oversee and manage POM information channels, ensuring efficient triage, routing, and response management through various platforms such as email, MS Teams, and roundtable discussions.
• Drive revenue management initiatives, particularly in month-end research and resolution, to optimize financial performance.
• Foster a culture of creativity and innovation, encouraging team feedback and suggestions for continuous improvement.
• Ensure active participation and leadership in Operations discussions, tools, and resources.
• Execute special projects and additional duties, providing strategic input and leadership.

Skills

English proficiency

5+ years experience

Operations knowledge

Revenue processes

Technology adaptability

Leadership

Communication skills

Process improvement

Project management

Strategic thinking

Education

Bachelor’s degree in Business, Finance, or Accounting

Tools

SAP

Power Automate

Power BI

Power Apps

Excel

Office 365

Job description

Thomson Reuters Corp. in Mexico City is seeking a Business Operations Consultant to optimize processes, reporting, and tools for the Corporates Professional Services division.

You will support order processing, billing, time entry, governance, and drive strategic improvements across the back office. The role requires strong English, 5+ years in similar roles, SAP expertise, advanced Excel, Office 365, and Power Platform skills, plus proven leadership and project-management abilities to deliver