SaaS Renewal & Growth Account Manager

Thomson Reuters México; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid Work Model

Career development

Health benefits

Job summary

Thomson Reuters México is seeking an experienced Account Specialist to independently manage a large customer portfolio in a SaaS environment. You will drive renewals, retention, and upsell opportunities across a fast-paced B2B landscape.

You will collaborate with Sales, Customer Success, and Product teams, leveraging Salesforce to progress opportunities and mitigate churn while delivering measurable revenue growth.

Qualifications

• 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.
• Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.
• Demonstrated ability to build and manage customer relationships across multiple stakeholders.
• Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios.
• Strong verbal and written communication skills in English and Spanish.
• Customer-centric approach with a focus on retention, adoption, and value realization.
• Ability to prioritize competing demands and manage a large book of business in a fast-paced environment.
• Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities.
• Excellent analytical and problem-solving skills to identify risks and opportunities across a customer portfolio.

Responsibilities

• Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.
• Engaging customers through the most effective virtual sales channels.
• Understanding customer needs and positioning appropriate solutions to drive retention and growth.
• Supporting the development and execution of territory growth strategies.
• Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.
• Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.
• Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.
• Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.
• Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

Skills

SaaS

Account management

Renewals

Upsell

CRM Salesforce

Stakeholder management

Negotiation

Analytical thinking

Tools

Salesforce

Job description

Thomson Reuters México is seeking an experienced Account Specialist to independently manage a large customer portfolio in a SaaS environment. You will drive renewals, retention, and upsell opportunities across a fast-paced B2B landscape.

You will collaborate with Sales, Customer Success, and Product teams, leveraging Salesforce to progress opportunities and mitigate churn while delivering measurable revenue growth.