Strategic CSM - SaaS Platform Adoption & Delivery (Hybrid)
Reuters
Transforma esta oferta en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Reuters Imagen is seeking a Customer Success Manager in a hybrid role in Mexico City. You will own client relationships across a portfolio, drive platform adoption, coordinate implementations, and manage renewals and expansions with cross-functional teams.
You will lead trainings, track success plans, and monitor account health while leveraging Salesforce, Azure DevOps, Jira, and Monday.com to ensure successful client outcomes.
Formación
- 3 to 5 years of experience in Customer Success, Account Management, or client-facing delivery within B2B SaaS or technology environments.
- Strong project-management skills across concurrent deliveries with governance, risk, and stakeholder management.
- Technical aptitude to understand system configuration, API integrations, and cloud concepts; capable of troubleshooting basic issues.
Responsabilidades
- Own the operational relationship for a portfolio of client accounts from kickoff through renewal.
- Support platform adoption, training, and ongoing client communications to drive success.
- Lead cross-functional delivery with DevOps, Delivery Engineering, Product, and Sales teams.
- Develop and maintain account success plans; monitor health and renewal risk; coordinate go-live and expansions.
- Document and share customer feedback with Product and Engineering; maintain Salesforce records.
Conocimientos
Herramientas
Descripción del empleo
Reuters Imagen is seeking a Customer Success Manager in a hybrid role in Mexico City. You will own client relationships across a portfolio, drive platform adoption, coordinate implementations, and manage renewals and expansions with cross-functional teams.
You will lead trainings, track success plans, and monitor account health while leveraging Salesforce, Azure DevOps, Jira, and Monday.com to ensure successful client outcomes.
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