Bilingual Customer Acquisition & Renewal Specialist

CNX; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

CNX is seeking a Specialist, Customer Acquisition - Bilingual in Mexico City to drive renewals, new sales, and upsell opportunities. You will manage a high-volume outreach via phone and email, maintain strong product knowledge, and forecast sales within your territory.

You will communicate in English and Mexican Spanish, collaborating with a team to meet revenue quotas and deliver excellent customer experiences.

Formación

• 2+ years of experience working in a sales capacity
• Minimum B2 English level
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience in customer fronting roles
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Willingness to commute to our site at Mexico City (near by Poliforum)

Responsabilidades

• Sell renewals/services and may offer up-sell opportunities within your territory
• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - outbound majority
• Collaborate with team and management to provide a professional customer experience
• Maintain the CRM to ensure all relevant data is captured
• Undertake sales motions including lead qualification, lead conversion, health checks, voice of the customer, renewals

Conocimientos

Sales experience

English proficiency

High-volume calling

Customer-facing

Tech savviness

MS Office

Herramientas

Salesforce.com

MS Office

Descripción del empleo

CNX is seeking a Specialist, Customer Acquisition - Bilingual in Mexico City to drive renewals, new sales, and upsell opportunities. You will manage a high-volume outreach via phone and email, maintain strong product knowledge, and forecast sales within your territory.

You will communicate in English and Mexican Spanish, collaborating with a team to meet revenue quotas and deliver excellent customer experiences.