SaaS Account Renewal & Growth Specialist

Thomson Reuters México; Ciudad de México; Híbrido; MXN 446.000 - 737.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flexible work arrangements

Career development

Descripción de la vacante

Thomson Reuters México is seeking an Account Specialist to support growth and retention of a corporate customer portfolio. You will partner with Account Executives and Managers to manage renewals, identify upsell opportunities, and strengthen relationships across 200+ accounts.

The role emphasizes virtual selling, data-driven insights, and close collaboration with internal teams to drive revenue growth while maintaining exceptional customer service. Bilingual English required; Spanish preferred.

Formación

• Experience in SaaS or subscription-based sales environments.
• Ability to manage a high-volume portfolio of accounts (200+).
• Experience supporting renewals, retention, upsell and cross-sell initiatives.
• Strong customer-centric mindset and communication skills.
• Excellent English; Spanish proficiency preferred.
• Experience using CRM platforms, especially Salesforce.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Own and coordinate renewal and retention activities for assigned accounts.
• Identify upsell and cross-sell opportunities with Account Executives and Managers.
• Manage a 200+ account book of business and maintain relationships for retention and growth.
• Engage customers via effective virtual selling channels and data-driven insights.
• Prepare and send quotes, contracts, renewal documents, and related commercial materials.
• Use Salesforce and automation to progress opportunities and maintain records.
• Collaborate with sales, customer success, and operations to align growth initiatives.

Conocimientos

Experience in SaaS

High-volume portfolio

Renewals & retention

Salesforce

English fluency

Spanish preferred

Customer-centric mindset

Analytical skills

Herramientas

Salesforce

Descripción del empleo

Thomson Reuters México is seeking an Account Specialist to support growth and retention of a corporate customer portfolio. You will partner with Account Executives and Managers to manage renewals, identify upsell opportunities, and strengthen relationships across 200+ accounts.

The role emphasizes virtual selling, data-driven insights, and close collaboration with internal teams to drive revenue growth while maintaining exceptional customer service. Bilingual English required; Spanish preferred.