SaaS Account Renewals & Growth Specialist

Reuters; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Benefits package

Job summary

Reuters is seeking an experienced Account Specialist with a strong SaaS background to independently manage a large customer portfolio in Mexico City, driving retention strategies and identifying growth opportunities in a B2B SaaS setting.

You will engage customers via virtual sales channels, coordinate with Sales, Customer Success, Product and Support teams, and leverage Salesforce to progress opportunities and achieve revenue targets. Fluency in English and Spanish is preferred.

Qualifications

• 3-5 years' experience managing SaaS customer accounts, renewals, retention and upsell motions.
• Experience handling a high-volume portfolio and achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, churn mitigation, and account growth strategies.
• Ability to build relationships across multiple stakeholders and departments.
• Proficient with Salesforce to manage opportunities and portfolios.
• Fluent in English and Spanish, both verbal and written.

Responsibilities

• Manage customer renewals and identify upsell opportunities within assigned territory and portfolio.
• Engage customers through the most effective virtual sales channels.
• Understand customer needs and position solutions to drive retention and growth.
• Support development and execution of territory growth strategies.
• Collaborate with Sales, Customer Success, Product and Support to deliver value.
• Use data-driven insights to progress opportunities and meet revenue targets.

Skills

SaaS

Renewals

Upsell

Account Management

CRM Salesforce

Bilingual English/Spanish

Education

Bachelor's degree in a business-related field

Tools

Salesforce

CRM systems

Job description

Reuters is seeking an experienced Account Specialist with a strong SaaS background to independently manage a large customer portfolio in Mexico City, driving retention strategies and identifying growth opportunities in a B2B SaaS setting.

You will engage customers via virtual sales channels, coordinate with Sales, Customer Success, Product and Support teams, and leverage Salesforce to progress opportunities and achieve revenue targets. Fluency in English and Spanish is preferred.