SaaS Account Specialist: Renewals & Growth Focus

Thomson Reuters México; Ciudad de México; Hybrid; MXN 400,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work policies

Career development opportunities

Competitive benefits package

Culture of inclusion

Job summary

Thomson Reuters México, based in Ciudad de México, seeks an Account Specialist with a strong SaaS background to independently manage a large customer portfolio, drive renewal and retention strategies, and identify growth opportunities.

The role emphasizes high-volume portfolio management, renewals, upsell motions, and collaboration with Sales, Customer Success, and Product teams to deliver customer value and achieve revenue targets.

Qualifications

• 3–5 years in SaaS account management, renewals, retention and upsell in a subscription model.
• Experience handling a high‑volume portfolio and consistently achieving renewal targets.
• Strong understanding of customer lifecycle, contract renewals, churn mitigation and growth.
• Proven ability to build relationships with multiple stakeholders and to manage opportunities in Salesforce.

Responsibilities

• Manage renewals and identify upsell opportunities within an assigned territory and portfolio.
• Engage customers through effective virtual sales channels and understand their needs.
• Position solutions to drive retention and growth and support territory growth strategies.
• Collaborate with Sales, Customer Success, Product and Support to deliver customer value.
• Use Salesforce and data-driven insights to progress opportunities and hit revenue targets.
• Drive retention, adoption and expansion across non-named accounts.

Skills

Account management

Renewals

Upsell

SaaS sales

Salesforce

English & Spanish

Negotiation

Stakeholder management

Data analysis

Tools

Salesforce

MS Excel

Job description

Thomson Reuters México, based in Ciudad de México, seeks an Account Specialist with a strong SaaS background to independently manage a large customer portfolio, drive renewal and retention strategies, and identify growth opportunities.

The role emphasizes high-volume portfolio management, renewals, upsell motions, and collaboration with Sales, Customer Success, and Product teams to deliver customer value and achieve revenue targets.