SaaS Account Renewal & Growth Specialist | Hybrid (CDMX)

Reuters; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Career development programs

Competitive benefits

Job summary

Reuters in Mexico City is seeking an Account Specialist to independently manage a large SaaS portfolio, drive renewals, and uncover growth opportunities. You will own renewal processes, engage customers through digital channels, and coordinate with Sales, Customer Success, and Product teams to maximize value and reduce churn.

The role requires 3–5 years of SaaS account experience, bilingual English/Spanish communication, and strong data-driven decision making.

Qualifications

• 3–5 years of SaaS account management, renewals, retention, and upsell.
• Experience managing a high-volume portfolio and achieving renewal targets.
• Strong understanding of lifecycle management, renewals, churn mitigation, and growth strategies.
• Excellent communication with multiple stakeholders.

Responsibilities

• Manage renewals and identify upsell opportunities across an assigned territory.
• Engage customers via effective virtual sales channels to drive retention and expansion.
• Collaborate with Sales, Customer Success, Product, and Support to deliver value and revenue.
• Use data-driven insights to progress opportunities and meet revenue targets.
• Mitigate churn risks and drive expansion across non-named accounts.

Skills

SaaS renewals

Portfolio management

Salesforce CRM

Bilingual EN/ES

Negotiation

Renewals targets

Customer lifecycle

Negotiation

Data-driven insights

Tools

Salesforce

Job description

Reuters in Mexico City is seeking an Account Specialist to independently manage a large SaaS portfolio, drive renewals, and uncover growth opportunities. You will own renewal processes, engage customers through digital channels, and coordinate with Sales, Customer Success, and Product teams to maximize value and reduce churn.

The role requires 3–5 years of SaaS account experience, bilingual English/Spanish communication, and strong data-driven decision making.