SaaS Account Growth & Renewal Specialist

Thomson Reuters; Ciudad de México; Hybride; MXN 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Model

Flex My Way

Career Development and Growth

Mental Health Days

Headspace app

Tuition reimbursement

Volunteer days

Résumé du poste

Thomson Reuters in Mexico City is seeking an experienced Account Specialist to independently manage a large SaaS customer portfolio, drive renewals, retention, and upsell opportunities. You will engage clients through virtual channels, understand their needs, and position solutions to maximize value and growth.

Collaboration with Sales, Customer Success, Product, and Support teams is essential to deliver value and hit revenue targets.

Qualifications

• 3–5 years of experience managing SaaS customer accounts, renewals, retention, and upsell.
• Experience handling high-volume portfolios and meeting renewal targets.
• Strong understanding of customer lifecycle management and churn mitigation.
• Experience using Salesforce to manage opportunities and accounts.
• Fluent in English and Spanish.
• Ability to negotiate and influence stakeholders.

Responsabilités

• Manage customer renewals and identify upsell opportunities within a portfolio.
• Engage customers through virtual sales channels.
• Position solutions to drive retention and growth.
• Support territory growth strategies.
• Collaborate with Sales, Customer Success, Product, and Support teams.
• Use data-driven insights to progress opportunities and hit revenue targets.
• Mitigate churn risks across renewal lifecycle.
• Nurture existing relationships and expand across non-named accounts.

Connaissances

SaaS renewals

Upsell strategies

High-volume portfolios

Customer lifecycle

Salesforce CRM

English & Spanish

Outils

Salesforce

Description du poste

Thomson Reuters in Mexico City is seeking an experienced Account Specialist to independently manage a large SaaS customer portfolio, drive renewals, retention, and upsell opportunities. You will engage clients through virtual channels, understand their needs, and position solutions to maximize value and growth.

Collaboration with Sales, Customer Success, Product, and Support teams is essential to deliver value and hit revenue targets.