Retail Learning & Performance Coach

Montblanc; Ciudad de México; Presencial; MXN 550.000 - 850.000; Jornada completa

Descripción de la vacante

Montblanc is seeking a Learning & Development professional in Mexico City to design, implement, and measure training and coaching strategies across omni-channel environments. You will elevate boutique teams’ sales and service skills, drive performance, and ensure onboarding and development journeys aligned with Maison-DNA and Brand standards.

You will coach on the spot, collaborate with corporate and boutique leadership, and promote clienteling and immersive client experiences.

Formación

• Implement service & retail education plans aligned with business priorities
• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
• Pilots & monitors Retail Education's Efficiency
• Designs & implements appropriate learning solutions for Retail Signature
• Delivers & transmits Education Contents
• Provides personalized follow‑up & coaching on the spot
• Animates learning communities with passion
• Fosters empathy and credibility
• Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
• It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.

Responsabilidades

• Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
• Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
• Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
• Drive boutique performance, including but not limited to Category performances.
• Train & develop the talent of boutique team by carry out Coaching on the spot.
• Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
• Refresh coaching before events take place.
• Identify & exploit existing /new opportunities for Montblanc in terms of training.
• Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.
• Train the boutique team to improve data capture (visitors, prospects, clients).
• Promote the use of clienteling and continuous education tools to improve the sales and service skills
• Coaching on, program and curate exceptional experience to connect & engage with client.
• Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events.
• Inspire the team.
• Act as an inclusive leader – ensure every team member is respected and has a voice.
• Engage teams and regular communicate about maison's vision, strategy & common business goals
• Energize and animate through the year.
• Attract & develop a high-performing team.
• Actively source candidates & maintain a pool of talents through candidates.
• Partner with Managing Director, Retail Manager, KAM and Regional Training Manager to define a development journey for each employee of the Boutiques (internal and external as a priority)
• Provide regular feedback and coaching on the spot.
• Ensure all new team members have structured on-boarding and define development journeys related to Maison-DNA topics & Career paths.
• Act as a brand ambassador towards the team.
• Embrace the true value of the Maison DNA and Values and Lead by example.
• Uphold boutique image
• Partner with the correspondant areas related brand image (ex. Grooming guideline, VM guidelines, Board etc..).
• Partner with corporate teams to ensure that the boutique meets Montblanc standards through regular maintenance and image topics.

Conocimientos

Sales methodologies

Role-playing

Onboarding

Mentorship

Performance improvement plans

Descripción del empleo

Montblanc is seeking a Learning & Development professional in Mexico City to design, implement, and measure training and coaching strategies across omni-channel environments. You will elevate boutique teams’ sales and service skills, drive performance, and ensure onboarding and development journeys aligned with Maison-DNA and Brand standards.

You will coach on the spot, collaborate with corporate and boutique leadership, and promote clienteling and immersive client experiences.