LATAM Luxury Retail Training Lead

BVLGARI; Ciudad de México; Híbrido; MXN 600 000 - 900 000; Tempo integral

Resumo da oferta

BVLGARI is seeking a Training Manager for its Mexico team in a hybrid role based in Mexico City. You will design engaging learning collateral, lead Train the Trainer sessions, and drive regional training programs across LATAM boutiques and partners.

Reporting to the Country Brand Director in Mexico, you will monitor KPIs, manage certifications, and translate guidelines when needed, ensuring brand standards and exceptional client experiences across all channels.

Qualificações

• 5+ years minimum related experience.
• Strong presentation and group facilitation skills.
• Solid foundation in adult learning methodologies (Andragogy).
• Experience in training design and curriculum development.
• Clear written communication and content localization skills.
• Exceptional interpersonal and stakeholder engagement skills.
• High level of discretion and confidentiality.
• Excellent organizational skills with high attention to detail.
• Comprehensive instructional and documentation capabilities, MS Word, Excel and PowerPoint.
• Fluency in English and Spanish.

Responsabilidades

• Design engaging learning collateral for Directly Owned Shops and franchised boutiques.
• Deliver in-store and off-site training sessions on products and soft skills.
• Coach and develop sales teams to deliver elevated customer experiences.
• Partner with Store Managers on training plans and follow-up.
• Train the Trainer for Boutique Managers and regional staff.
• Support regional projects, events and LATAM training initiatives.
• Organize Brand training sessions for LATAM onboarding.
• Develop tools and collateral for all axes (jewelry, watches, accessories).
• Monitor Mystery Shopping and achieve brand KPI targets.
• Implement and administer training certifications for Client Advisors.

Conhecimentos

Sales coaching

Presentation skills

Adult learning

Curriculum development

Written communication

Stakeholder engagement

Organization

English fluency

Spanish fluency

Ferramentas

MS Word

Excel

PowerPoint

Descrição da oferta de emprego

BVLGARI is seeking a Training Manager for its Mexico team in a hybrid role based in Mexico City. You will design engaging learning collateral, lead Train the Trainer sessions, and drive regional training programs across LATAM boutiques and partners.

Reporting to the Country Brand Director in Mexico, you will monitor KPIs, manage certifications, and translate guidelines when needed, ensuring brand standards and exceptional client experiences across all channels.